2012 December Patch Listing

See below for security related patches released Between 12/01/12 and 12/31/12 Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Apple Apple 2012-12-03 Apple Remote Desktop 3.6.2 Client Microsoft Update for Microsoft Office 2010 32-Bit Edition (KB2598242) Update for Microsoft Office 2010 64-Bit Edition…

New device? See our setup instructions for mail and wireless

Instructions are available for Exchange (Faculty/Staff) or BU Google Apps (Students). ¬†You can also configure your device for wireless access on campus….

Resolved: Blackboard Learn pilot server learn.bu.edu unavailable

IS&T teams have resolved the incident.

Resolved: Blackboard 8 – unavailable

IS&T teams have resolved the incident….

Resolved: MyPrint – unavailable at Mugar Library

IS&T teams have resolved the incident.

Resolved: BUworks ESS tab for Retirement Plan Enrollment is down

IS&T teams have resolved the incident.

Resolved: ServiceNow – degraded performance

The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.

Resolved: Blackboard 8 – degraded performance

IS&T teams have resolved the incident with assistance from the vendor.

Resolved: ServiceNow – degraded performance

Incident Discovery Time: 11:20am on 12/11/2012 Time of Resolution: 12:53pm on 12/11/2012 Services Impacted: ServiceNow Description of Impact The ServiceNow IT service management tool was degraded and was running slowly. Clients received a message that said “Running..” and had to wait over 1 minute for a page to load. Incident Description and Resolution The vendor…

Check out Tech Times – News and Timely Tips from IS&T

A new issue of Tech Times is now available with news from IS&T and helpful tips for the entire #BU community. Check it out at – www.bu.edu/tech/times….