Archive for the ‘Uncategorized’ Category

VPN service is unavailable for new logins.
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Emergency notifications via email are currently not available….

Incident Discovery Time: 10:48am on 04/11/2023 Services Impacted: Websites Description of Impact We received reports that bu.edu sites was experiencing intermittent issues. Current Status The issue has been resolved. Additional Information If you continue to have issues, please contact the IT Help Center. Next Update: 12:00pm Previous Update…

Incident Discovery Time: 11:00am on 04/05/2023 Time of Resolution: 03:11pm on 04/05/2023 Services Impacted: Finance/HR/Procurement Systems Description of Impact We were experiencing some issues that affected Concur’s functionality. Incident Description and Resolution The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident Discovery Time:…

Our OnBase Service and our ability to access it through IDP/shibboleth issue have been resolved by the Vendor….

OnBase web client was not available….

Resolved: Oracle databases were experiencing latency that was causing associated applications (including Degree Advice) to run slowly….

Kuali Service are back online…

Incident Discovery Time: 03:15pm on 01/31/2023 Services Impacted: Storage & Backup Services Description of Impact We were experiencing issues with the Google Shared Drive. The error message that was being received is that the drive is over its “100GB limit”. Current Status The issue with Google Shared Drive has been resolved. Next Update: 07:35pm Previous…

Resolved: inconsistent access to The Links. The service has been fixed and The Links services are fully restored. …