Resolved: Shibboleth is down preventing login to all services that use it such as Blackboard, BU works, etc.

Tuesday, October 6th, 2020

Shibboleth is down preventing login to all services that use it such as Blackboard, BU works, etc….

Resolved: Some clients are receiving the 503 error when accessing Blackboard.

Monday, October 5th, 2020

Some clients are receiving the 503 error when accessing Blackboard….

Resolved: Blackboard is experiencing intermittent login issues.

Tuesday, September 29th, 2020

Reports of intermittent login issues with Blackboard are coming in….

Resolved: Patientconnect.bu.edu is currently unavailable.

Thursday, September 24th, 2020

Patientconnect.bu.edu is currently unavailable.

Resolved: Google is reporting an issue with Google Drive.

Tuesday, September 15th, 2020

Google is reporting an issue with access to Google Drive.

Resolved: PatientConnect was experiencing delays.

Wednesday, August 26th, 2020

PatientConnect was experiencing delays.

Resolved:Clients are receiving a “Secure Connection Failed” error when attempting to access the Terrier Marketplace.

Monday, July 20th, 2020

Clients are receiving a “Secure Connection Failed” error when attempting to access the Terrier Marketplace….

Resolved: University Cisco Phone System is down.

Sunday, May 24th, 2020

University Cisco Phone System is down.

Problem Ticket Created: Zoom screen sharing settings are reverted to Host only for all users.

Tuesday, May 19th, 2020

Zoom screen sharing settings are reverted to Host only for all users.

Resolved: Office 365 clients are receiving an error when trying to log into Outlook on the web.

Wednesday, May 13th, 2020

Office 365 clients are receiving an error when trying to log into Outlook on the web.