Resolved: Qualtrics Portal Unavailable

Tuesday, April 19th, 2022

Clients were unable to access the Qualtrics portal, and encountered the error message ‘no healthy upstream’….

Resolved: Shared Computing Cluster batch jobs, BU Works test environment

Tuesday, April 12th, 2022

The MGHPCC (Holyoke Datacenter) overheated today and some servers and network switches shut down. …

Resolved: Ariba is experiencing a degradation issue and Guided Buying is currently down.

Friday, April 8th, 2022

Ariba is experiencing a degradation issue and Guided Buying is currently down.

Planned BUworks Downtime – Sunday 4/10

Wednesday, April 6th, 2022

BUworks Finance, Human Resources, and Procurement services will have scheduled downtime on Sunday, April 10, 2022 from 8 am through 2 pm. This downtime is necessary to perform software updates to the BUworks platform. All BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address information, student/staff/faculty request form…

Resolved: WebNew is not allowing access for services preventing new account creation and access to usradm tools.

Wednesday, April 6th, 2022

WebNew is not allowing access for services preventing new account creation and access to usradm tools.

Resolved: The SQLVRU server is unavailable.

Tuesday, April 5th, 2022

The SQLVRU server is unavailable.

Resolved: Directory Name/Email Changes Unavailable

Monday, April 4th, 2022

Clients who attempted to update email forwarding preferences or their name in the directory change entry tool were encountering an error message: “An Internal Error has occurred”….

Resolved: Concur is currently unavailable through the web. It can be accessed using the mobile app.

Monday, April 4th, 2022

Concur is currently unavailable through the web. It can be accessed using the mobile app.

Resolved: Wired Network Issues Causing Service Disruption

Tuesday, March 29th, 2022

A disruption in wired network connectivity caused service for many administrative services to go offline and caused a residual impact to select servers in BU’s datacenter….

Google Chrome and Microsoft Edge release update to patch security vulnerability

Tuesday, March 29th, 2022

There is a significant flaw in Chrome (CVE-2022-1096) that was announced on Friday, March 25th and has since been featured in the news. This one has received attention because there is an exploit available for it amid higher global tensions. The bug is also in shared code that is used in Microsoft Edge, which may…