Resolved: Quest AppPortal slow for existing connections. New connections are not affected

Friday, August 21st, 2015

Posted in General News, Incidents

Incident Discovery Time: 12:17pm on 08/21/2015 Time of Resolution: 02:54pm on 08/21/2015 Services Impacted: Quest AppPortal

Description of Impact

Clients that were logged into the affected Quest AppPortal serverwere experiencing performance issues. New connections were not affected. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:17pm on 08/21/2015 Services Impacted: Quest AppPortal

Description of Impact

Clients currently logged into the Quest AppPortal are experiencing performance issues.New connections are not affected.

Current Status

IS&T teams have identified the cause of the incident and are working on a resolution. Next Update: 01:17pm