Incident Discovery Time: 01:30pm on 11/15/2012

Services Impacted: CCMIS

Description of Impact

Resolved: CCMIS Group Status and Reporting are currently unavailable. ACD phone functionality is not impacted.

Current Status

IS&T teams worked with our vendor and have resolved this issue.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update:

Next update will be when this incident is resolved.