Resolved: OnBase components are unavailable
Monday, November 5th, 2012
Incident Discovery Time: 09:43am on 11/05/2012
Time of Resolution: 04:20am on 11/06/2012
Services Impacted: OnBase
Description of Impact
Some components of OnBase were unavailable. Documents were not available for retrieval or viewing. In addition, batch processing and scanning could not take place.
Incident Description and Resolution
IS&T teams have resolved the incident by restoring the service from backup.
Additional Information
The backup restored data from Friday, 11/2/2012, just after 12AM. Affected clients will be contacted directly with instructions to re-input documents from Friday’s business day forward that might have been created manually and will need to be reprocessed.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 09:43am on 11/05/2012
Services Impacted: OnBase
Description of Impact
Some components of OnBase are currently not available. Documents are not currently available for retrieval or viewing. In addition, batch processing and scanning cannot currently take place.
Current Status
Expected restoration of service has been delayed. IS&T teams are restoring the service again and expect it to be restored this evening.
Next Update: 11/06/2012 at 09:30am
Previous Update
Incident Discovery Time: 09:43am on 11/05/2012
Services Impacted: OnBase
Description of Impact
Some components of OnBase are currently not available. Documents are not currently available for retrieval or viewing. In addition, batch processing and scanning cannot currently take place.
Current Status
IS&T teams are confirming the restart of the service and expect it to be restored shortly.
Next Update: 02:00pm
Previous Update
Incident Discovery Time: 09:43am on 11/05/2012
Services Impacted: OnBase
Description of Impact
Some components of OnBase are currently not available. Documents are not currently available for retrieval or viewing. In addition, batch processing and scanning cannot currently take place.
Current Status
IS&T teams are completing a restart of the service and expect it to be restored shortly.
Next Update: 01:30pm
Previous Update
Incident Discovery Time: 09:43am on 11/05/2012
Services Impacted: OnBase
Description of Impact
There is currently no access to OnBase.
Current Status
IS&T teams are working on restarting the service which is estimated to take roughly 2 hours.
Next Update: The next update will be at 12:43pm when the service is expected to be back online.