Resolved: Wireless network provided by Comcast in some BU housing is unavailable.

Friday, November 18th, 2022

Posted in General News, Incidents, Wireless

Incident Discovery Time: 08:24am on 11/18/2022 Time of Resolution: 09:45am on 11/18/2022 Services Impacted: Network Services

Description of Impact

Wireless network provided by Comcast in some BU housing was unavailable. Locations include but may not be limited to: 86 Baystate Road 90 St Mary's 906 Beacon St.

Incident Description and Resolution

The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:24am on 11/18/2022 Services Impacted: Network Services

Description of Impact

Wireless network provided by Comcast in some BU housing is unavailable. Locations include but may not be limited to: 86 Baystate Road 90 St Mary's 906 Beacon St.

Current Status

IS&T teams have not yet identified the cause of the incident, but are working with the vendor. Next Update: upon resolution