Incident Discovery Time: 08:42am on 09/15/2025 Time of Resolution: 10:24am on 09/15/2025 Services Impacted:

Description of Impact

Clients attempting to reset their password encountered an error message when attempting to do so. The message stated a serious error occurred, and to contact your administrator.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:42am on 09/15/2025 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients are encountering an error message when attempting password resets via https://www.bu.edu/myaccount. The message states a serious error has occurred, and to contact your administrator.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There is not a workaround for this issue; password resets will resume once the service is restored. Next Update: Upon Resolution.