Incident Discovery Time: 09:50am on 03/23/2024 Time of Resolution: 10:30am on 03/23/2024 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients could not access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc. Access has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is being investigated. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:50am on 03/23/2024 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:00pm