Tuesday, March 12th, 2024
Posted in Incidents
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
Concur is still unavailable from www.bu.edu/buworkscentral, but is now available through www.bu.edu/mybuworks .
Current Status
Our IS&T teams have determined that Concur made a change that cannot be reversed which is interfering with our access to their platform through BU Works.
Next Update: 09:00am
Previous Update
Incident Discovery Time: 09:02am on 03/12/2024
Services Impacted: Finance/HR/Procurement Systems
Description of Impact
Concur is unavailable.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating. Note that the phone app is working, but the website app returns a SSO error.
Additional Information
Clients are receiving a “Something went wrong” error when trying to reach Concur.
Next Update: 1:00pm