Incident Discovery Time: 08:23am on 07/21/2022 Time of Resolution: 01:14am on 07/22/2022 Services Impacted: Client Computing & Collaboration Services

Description of Impact

The COI Sharepoint Disclosure system at https://share.bu.edu/sites/fcoi was not allowing logins. This impacted faculty who needed to input Conflict of Interest forms.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a Windows Firewall setting. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:23am on 07/21/2022 Services Impacted: Client Computing & Collaboration Services

Description of Impact

The the COI Sharepoint disclosure system database has been offline today.

Current Status

IS&T teams have determined that the server will need to be restored to a state it was in yesterday. This cloning process will take 6-8 hours or more. Next Update: 08:00am

Previous Update

Incident Discovery Time: 08:23am on 07/21/2022 Services Impacted: Collaboration & Social Media

Description of Impact

The the COI Sharepoint disclosure system database has been offline today.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 03:30pm