Incident Discovery Time: 11:35am on 01/05/2022
Time of Resolution: 01:37pm on 01/05/2022
Services Impacted: ShareLink

Description of Impact

Clients attempting to access ShareLink using BU Webaccounts were encountering the error message: “QIDB Lookup failed. Ret CD:-3 (followed by account-specific information)”.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:35am on 01/05/2022

Services Impacted: The Links, ShareLink

Description of Impact

Clients attempting to access ShareLink using BU Webaccounts are encountering the error message: “QIDB Lookup failed. Ret CD:-3 (followed by account-specific information)”.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There is no workaround for access to ShareLink, however, normal Student Accounting activities can be completed through a student’s access to StudentLink using a Kerberos (@bu.edu) account.

Next Update: Upon Resolution