Incident Discovery Time: 08:00am on 07/20/2021 Time of Resolution: 09:00am on 07/20/2021 Services Impacted: Identity & Access Management (IAM)

Description of Impact

BU Directory was unavailable. Clients attempting to search BU Directory encountered the error: ‘Public Ph query failed. query was “BU_Login return index_id name department title academic_rank college reg_status” Out of sockets.’

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 07/20/2021 Services Impacted: Identity & Access Management (IAM)

Description of Impact

BU Directory is currently unavailable. Clients attempting to search BU Directory will encounter the error: ‘Public Ph query failed. query was “BU_Login return index_id name department title academic_rank college reg_status” Out of sockets.’

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 10:00am