Resolved: Wired and Wireless Internet Currently Unavailable on Fenway Campus and 43 Hawes Street
Monday, January 25th, 2021
Time of Resolution: 06:15am on 01/26/2021
Services Impacted: Network Services
Description of Impact
Wired and wireless Internet access was temporarily unavailable on the Fenway campus and 43 Hawes Street on the Charles River campus. Full service was restored at 6:15 am this morning.
Incident Description and Resolution
IS&T teams worked with the vendor to resolve the incident.
Additional Information
The cause of this incident is under investigation.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 09:35pm on 01/25/2021Services Impacted: Network Services
Description of Impact
Wired and wireless Internet access is currently unavailable on the Fenway campus and 43 Hawes Street on the Charles River campus.
Current Status
IS&T teams have identified the cause of the incident (power delivery to the router supplying internet) and have contacted the power company for support.
Additional Information
There is currently no ETA on power restoration. This post will be updated when new information becomes available or the issue is resolved.
Next Update: 07:00am