Resolved:Some clients were experiencing 403 errors when they try to login at bu.edu/login bu.edu/webmail or bu.edu/google

Incident Discovery Time: 01:35pm on 08/27/2020 Time of Resolution: 01:39pm on 08/27/2020 Services Impacted: Websites

Description of Impact

Some clients were unable to login to bu.edu/login, bu.edu/webmail or bu.edu/google.

Incident Description and Resolution

This problem turned out to be of very short duration and had minimal impact. In 4 minutes, 37 errors were noted in the logs, during which time some but not all clients were locked out.

Additional Information

The cause of this incident is unknown and will continue to be investigated. Actions were taken to mitigate the potential effect of this problem in the future, as well. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:50pm on 08/27/2020 Services Impacted: Websites

Description of Impact

Some clients are experiencing 403 errors when they try to login at
    bu.edu/login,
    bu.edu/webmail,
    bu.edu/google

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 03:00pm