Incident Discovery Time: 10:17am on 05/11/2020 Time of Resolution: 12:25pm on 05/11/2020 Services Impacted:

Description of Impact

Some clients reported that they were not able to log on to Faculty or Student Link. One of our programmers noticed that the number of open seats on the summer course websites was not reporting correctly. And there were Nelnet errors, as well. The issue was determined to have been resolved around 12:20pm, after a system restart, though investigation continues.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is suspected to be a change made this morning ( CHG048359), but more investigation is continuing. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:22pm on 05/11/2020 Services Impacted: The Links

Description of Impact

Some clients are reporting issues with faculty link and student link, others with a summer term webpage and the IT Admin Toolbox.

Current Status

IS&T teams continue to investigate this issue.” Next Update: 02:30pm

Previous Update

Incident Discovery Time: 12:22pm on 05/11/2020 Services Impacted: The Links

Description of Impact

Some clients are reporting issues with faculty link and student link, others with a summer term webpage and the IT Admin Toolbox.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 01:30pm