Incident Discovery Time: 02:15pm on 10/30/2014
Time of Resolution: 06:00pm on 10/30/2014
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 service was degraded or unavailable. Clients were unable to schedule recordings and had difficulty viewing existing recordings.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:15pm on 10/30/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 service may be degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.

Current Status

IS&T team teams are working with the vendor to identify a solution.

Additional Information

An update will be posted this evening if service is fully restored. Otherwise, an update about this issue will be posted tomorrow morning, Friday, 10/31/2014.

Next Update: 09:00am

Previous Update

Incident Discovery Time: 02:15pm on 10/30/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 service may be degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.

Current Status

IS&T teams have contacted the vendor for remediation.

Next Update: 05:00pm