Resolved – Blackboard Learn is currently experiencing issues with assignment uploads and downloads
Thursday, June 5th, 2014
Incident Discovery Time: 09:15pm on 06/03/2014
Time of Resolution: 02:51pm on 06/05/2014
Services Impacted: Blackboard Learn
Description of Impact
Some students were having issues uploading their assignments and some faculty were having issues accessing assignments through the grade center. Logging out, clearing the browser cache and logging back in worked for some. Full service has been restored.
Incident Description and Resolution
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 09:15pm on 06/03/2014
Services Impacted:
Description of Impact
Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.
Logging out, clearing the browser cache and logging back in has worked for some.
Current Status
IS&T, with assistance from the vendor, continue to work on implementing the proposed solution.
Next Update: 3:15pm
Previous Update
Incident Discovery Time: 09:15pm on 06/03/2014
Services Impacted:
Description of Impact
Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.
Logging out, clearing the browser cache and logging back in has worked for some.
Current Status
IS&T, with assistance from the vendor, believe that they have found the source of this incident and are working on implementing the proposed solution.
Next Update: 2:15pm
Previous Update
Incident Discovery Time: 09:15pm on 06/03/2014
Services Impacted:
Description of Impact
Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.
Logging out, clearing the browser cache and logging back in has worked for some.
Current Status
IS&T teams have not yet identified the cause of this incident, but continue to investigate with assistance from the vendor.
Next Update: 1:15pm
Previous Update
Incident Discovery Time: 09:15pm on 06/03/2014
Services Impacted: Blackboard Learn
Description of Impact
Some students are having issues uploading their assignments and some faculty are having issues accessing assignments through the grade center.
Logging out, clearing the browser cache and logging back in has worked for some.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 12:15pm