Incident Discovery Time: 06:30am on 10/02/2013
Time of Resolution: 09:37am on 10/02/2013
Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn was unavailable after IS&T teams performed maintenance this morning and service was not restored within the change window.

Incident Description and Resolution

IS&T teams have resolved the incident with vendor assistance.

Additional Information

The cause of this incident was determined to be an issue with changing service to a secondary database server during maintenance. Service was restored on the primary database allowing full service restoration.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:30am on 10/02/2013

Services Impacted: Blackboard Learn

Description of Impact

IS&T teams were performing maintenance this morning and service was not restored within the change window.

Current Status

IS&T teams are in the process of restoring service.

Next Update: 10:30am

Previous Update

Incident Discovery Time: 06:30am on 10/02/2013

Services Impacted: Blackboard Learn

Description of Impact

IS&T teams were performing maintenance this morning and service was not restored within the change window.

Current Status

IS&T teams continue to work with the vendor on a resolution.

Next Update: 09:30am

Previous Update

Incident Discovery Time: 06:30am on 10/02/2013

Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn is unavailable.

Current Status

IS&T teams were performing maintenance this morning and service was not restored within the change window. IS&T teams are working with the vendor on a resolution.

Next Update: 08:30am