Incident Discovery Time: 02:25pm on 07/28/2013
Time of Resolution: 08:22pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities were both unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident with assistance from Microsoft.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013
Update Time: 08:04pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 continues to be unavailable. CAMMS and the Continuum DB used by BU Facilities have been restored.

Current Status

IS&T teams are working with Microsoft to resolve the issue.

Next Update: 08:34pm

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013
Update Time: 07:49pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.

Current Status

IS&T teams are working with Microsoft to resolve the issue.

Next Update: 08:34pm

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013
Update Time: 06:34pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.

Current Status

IS&T teams are working with Microsoft to resolve the issue.

Next Update: 07:34pm

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013
Update Time: 05:34pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.

Current Status

IS&T teams are working with Microsoft to resolve the issue.

Next Update: 06:34pm

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013
Update Time: 04:28pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.

Current Status

IS&T teams are working with Microsoft to resolve the issue.

Next Update: 05:34pm

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013
Update Time: 03:33pm on 07/28/2013
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.

Current Status

IS&T teams are working to resolve the issue.

Next Update: 04:34pm

Previous Update

Incident Discovery Time: 02:25pm on 07/28/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 as well as CAMMS and the Continuum DB used by BU Facilities are both currently unavailable.

Current Status

IS&T teams are addressing an issue with a database server.

Next Update: 03:33pm