Resolved: Service Impacting Incident – Blackboard Learn – some course sites not loading
Monday, March 18th, 2013
Incident Discovery Time: 06:25pm on 03/18/2013 Time of Resolution: 07:17pm on 03/18/2013 Services Impacted: Blackboard Learn Description of Impact Some course sites were not loading or were taking a long time to load. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center….
Microsoft Office 2013 for Windows is now available for faculty and staff
Friday, March 15th, 2013
Microsoft Office Professional Plus 2013 for Windows is now available for download by faculty and staff under our Microsoft Enterprise agreement. Learn more on the download page….
Resolved: Outlook freezing issue due to secure mail add-on
Thursday, March 14th, 2013
The latest Outlook add on for secure mail is currently causing Outlook to freeze. DataMotion is working to resolve the underlying issue. The recommendation is to uninstall the most current version of the Outlook add-on for secure mail. If you need assistance, please call the IT Help Center at 617-353-HELP or 617-353-4357….
NVivo research tool training webinar
Thursday, March 14th, 2013
UPDATE! One of the early adopters at BU has arranged for NVivo to conduct an interactive webinar for her class. She and QSR International (Americas) Inc. have generously extended an invitation to others in our community. Please feel free to register: Using NVivo as a Research Tool Date: Tuesday, March 19 Time: 9:00 – 10:00am…
Network access unavailable in some residences from 2 am Tues 3/12 through 3/13 8 pm
Friday, March 8th, 2013
Due to network maintenance, Internet access will be unavailable from 2 am on Tuesday, March 12th through 8 pm on Wednesday, March 13th in the following residences: 700 Commonwealth Ave. 580 Commonwealth Ave. 25-27 Aberdeen St. 457 Park Drive 1053 Beacon St. 37-39 Carlton St. 1053 Beacon St. We apologize for any inconvenience….
Resolved: KACE Asset Management System service degraded
Friday, March 8th, 2013
Incident Discovery Time: 09:30am on 03/08/2013 Time of Resolution: 11:55am on 03/08/2013 Services Impacted: KACE Asset Management System Description of Impact KACE Asset Management System service for clients on the Charles River Campus was degraded. Incident Description and Resolution IS&T teams have resolved the incident with vendor assistance. If you continue to have issues, please…
Qualtrics: A new survey tool available to faculty, staff and students
Wednesday, March 6th, 2013
IS&T has made available the Qualtrics Research Suite, a user-friendly, feature rich, web-based survey tool, available to all current Boston University faculty, staff, and students. Some of the key features of the service are: Access 100+ surveys and question types through the Qualtrics Library Design survey flow with Branch Logic, Display Logic, and Skip Logic…
BUworks will be unavailable 3/10/13 from 8:00 am to 12:00 pm
Wednesday, March 6th, 2013
Due to system maintenance, BUworks will be unavailable on Sunday, 3/10 from 8:00 am to 12:00 pm. We apologize for any inconvenience.
Network access unavailable in some residences from 2am Tues 3/12 through 3/13
Monday, March 4th, 2013
Due to network maintenance, Internet access will be unavailable from 2am on Tuesday, March 12th through 8pm on Wednesday, March 13th in the following residences: 700 Commonwealth Ave. 580 Commonwealth Ave. 25-27 Aberdeen St. 457 Park Drive 1053 Beacon St. 37-39 Carlton St. 1053 Beacon St. We apologize for any inconvenience….
Network access unavailable in some residences – March 7 from 2-6:30am
Monday, March 4th, 2013
Due to network maintenance, Internet access will be unavailable on March 7th from 2-6:30am in the following residences: 700 Commonwealth Ave. 580 Commonwealth Ave. 25-27 Aberdeen St. 457 Park Drive 1053 Beacon St. 37-39 Carlton St. 1053 Beacon St. We apologize for any inconvenience….