Incident Discovery Time: 02:30pm on 10/16/2012

Services Impacted: BUworks (SAP)

Description of Impact

Punchout catalogs in SRM cannot be used in Firefox if you have upgraded to Firefox 16

Current Status

IS&T teams have identified the issue.

Next Update:
Next update will be when this incident has been resolved.

Details:

It was recently discovered that punchout catalogs are not functioning properly when accessed through Firefox 16 (released on October 9). You will be able to get to the punchout catalogs and put items in your cart. However, when you attempt to purchase them, you will get a blank screen. Firefox 15 (and prior versions) still work correctly.

Until Firefox releases an update that solves the problem, we are recommending that Windows users shop with Internet Explorer. Alternatively, instructions are provided so that Windows users can revert to version 15. Unfortunately, all Mac users must revert to Firefox 15 since Safari and other browsers are not supported by BUworks.

The affected punchout catalogs in SRM include:

• Airgas
• Bio-Rad Laboratories
• Fisher Scientific
• Grainger
• Qiagen
• Office Depot (Which is limited to only a select number of users.)
• SHI International Corp
• Sigma

If you have any questions, or any problem downgrading to an earlier version of Firefox, please feel free to contact us.

Boston University Information Services & Technology
IT Help Center
ithelp@bu.edu
617-353-HELP(4357)
www.bu.edu/tech-refresh