Incident Discovery Time: 04:45pm on 04/01/2012
Time of Resolution: 05:34pm on 04/01/2012
Services Impacted: Email – Exchange

Description of Impact

Some clients with mobile devices that access Exchange using ActiveSync, such as iPhone or Android phones, were unable to receive or send email or view contacts and calendar appointments.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

One of four nodes was unavailable and needed to be restarted.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:46pm on 04/01/2012

Services Impacted: Email – Exchange

Description of Impact

Some clients with mobile devices that access Exchange using ActiveSync, such as iPhone or Android phones, are currently unable to receive or send email or view contacts and calendar appointments.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

IS&T teams have confirmed that BlackBerry devices are not affected.

Next Update: 06:15pm