Service Now degraded service

Incident Discovery Time: 11:50am on 03/27/2012

Services Impacted: ServiceNow

Description of Impact

ServiceNow is occasionally running slowly.

Current Status

IS&T teams continue to provide updates to the vendor, who is investigating the issue.

*** Previous Update ***

Incident Discovery Time: 11:50am on 03/27/2012

Services Impacted: ServiceNow

Description of Impact

Service Now, the ticketing system used by the IS&T Help Center is experiencing degraded performance.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.