Resolved – ServiceNow unavailable
Tuesday, September 13th, 2011
Incident Discovery Time: 11:45am on 09/13/2011
Time of Resolution: 12:15pm on 09/13/2011
Services Impacted: Other – see description
ServiceNow enterprise service management ticketing tool was unavailable.
Incident Description and Resolution
IS&T teams have resolved the incident with assistance from the vendor.
Previous Update
Incident Discovery Time: 11:45am on 09/13/2011
Services Impacted: ServiceNow
Description of Impact
ServiceNow enterprise service management ticketing tool is unavailable.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.
Next Update: 01:00pm