Resolved – ServiceNow unavailable

Incident Discovery Time: 11:45am on 09/13/2011
Time of Resolution: 12:15pm on 09/13/2011

Services Impacted: Other – see description

ServiceNow enterprise service management ticketing tool was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident with assistance from the vendor.

Previous Update

Incident Discovery Time: 11:45am on 09/13/2011

Services Impacted: ServiceNow

Description of Impact

ServiceNow enterprise service management ticketing tool is unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.

Next Update: 01:00pm