Power Outage: Central/East Campus

Monday, June 3rd, 2024

Incident Discovery Time: 10:55am on 06/03/2024 Services Impacted: Utility Power Description of Impact A power outage is effecting central and eastern parts of campus. Boston University Management is working with Eversource to restore power to the affected area. Please avoid the area until further notice. More information will be provided as it becomes available. For…

SnapLogic integrations are failing

Friday, May 31st, 2024

Incident Discovery Time: 02:00pm on 05/31/2024 Time of Resolution: 12:15am on 06/01/2024 Services Impacted: Integration Services Description of Impact SnapLogic integrations that have a component running on the on-premises Groundplex servers are failing due to a connectivity error reaching the SnapLogic control plane. This impacts several batch integrations. Incident Description and Resolution IS&T teams and…

Resolved: Kaltura Service Outage

Sunday, May 26th, 2024

Kaltura Service Outage…

Research Computing Shared Computing Cluster (SCC) Downtime – May 22 to May 24, 2024

Wednesday, May 22nd, 2024

Scheduled Annual Downtime The SCC will be offline from Wednesday, May 22, 7 am to Friday, May 24, 9 am while the MGHPCC, which houses the SCC, undergoes scheduled annual maintenance. Downtime: May 22, 7 am to Friday, May 24, 9 am. Systems Impacted: SCC (login and batch nodes, home directories and project disk space),…

MyBU Student & UIS-Mainframe/The Links Downtime

Wednesday, May 22nd, 2024

Please be aware that access to MyBU Students and UIS-Mainframe/The Links will be impacted May 22-29 to support MyBU Student launch activities. Visit the SIS Renewal site for more details about timing and affected functions. We apologize for any inconvenience and appreciate your patience during this cutover….

Resolved: Email outside of BU failing to deliver

Friday, May 3rd, 2024

IS&T received reports of outbound email sent from BU addresses to non-BU addresses failed to deliver….

Resolved: Concur Unavailable

Wednesday, May 1st, 2024

Concur (BUWorks travel module functionality) was unavailable for client access….

Resolved: Reports of errors when trying to access the Links (StudentLink, ShareLink, FacultyLink).

Saturday, April 27th, 2024

Reports of errors when trying to access the Links (StudentLink, ShareLink, FacultyLink).

Resolved: Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.

Monday, April 22nd, 2024

Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.

IST-Print Down

Tuesday, April 16th, 2024

Incident Discovery Time: 10:15am on 04/16/2024 Services Impacted: Printing, IST-Print Description of Impact IST-Print is down which is impacting some printing servers across campus. Current Status IS&T teams have identified the cause of the incident and are investigating….