Archive for the ‘Incidents’ Category

Please be aware that access to MyBU Students and UIS-Mainframe/The Links will be impacted May 22-29 to support MyBU Student launch activities. Visit the SIS Renewal site for more details about timing and affected functions. We apologize for any inconvenience and appreciate your patience during this cutover….

IS&T received reports of outbound email sent from BU addresses to non-BU addresses failed to deliver….

Concur (BUWorks travel module functionality) was unavailable for client access….

Reports of errors when trying to access the Links (StudentLink, ShareLink, FacultyLink).
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Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.
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Incident Discovery Time: 10:15am on 04/16/2024 Services Impacted: Printing, IST-Print Description of Impact IST-Print is down which is impacting some printing servers across campus. Current Status IS&T teams have identified the cause of the incident and are investigating….

MyBU Student outage – The Registration Portal is unavailable…

Faculty/Staff Link was down. The services have been restored….

There was a widespread outage impacting IS&T Services across campus….

Incident Discovery Time: 08:30am on 04/03/2024 Time of Resolution: 09:39am on 04/03/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…