Resolved: Active Directory Sync Issue Affecting Access to Some BU Services
Active Directory Sync Issue Affecting Access to Some BU Services
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Resolved: Broadcast email outage.
Broadcast email outage….
Resolved: Due to an Active Directory sync issue, signing into some BU services are currently unavailable.
Cisco Finesse portal outage. IS&T is currently working with the vendor….
CrowdStrike update & security brief
Thanks to a huge effort by the IT Help Center and our local IT Partners, swift and significant progress has been made to rectify the effects of the outage at Boston University. However, as it typically happens with major global events, threat actors have jumped on the opportunity, leveraging the chaos. Dozens of domains referencing…
Windows Computers Blue Screening or Stuck at Recovery Due to CrowdStrike Update – Steps to Resolve Issue
Windows computers are blue screening and when rebooted loop back to the bluescreen due to a CloudStrike file update.
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Resolved: Power Outage in South Campus causing Network Outage for Certain Buildings
Eversource reported a power outage in South Campus that lasted through 8:30pm on 6/30/24….
Resolved: New VPN Connections not Initiating
Clients reported issues connecting to BU VPN. Impacted clients were unable to connect, and received a timeout error. …
Retiring BU(802.1x) & Wireless Certificate Update – Sunday 6/30
We are writing to inform you of several initiatives taking place this summer to enhance wireless service across campus. Our efforts include replacing older wireless access points, transitioning from BU (802.1x) to eduroam*, a global roaming wireless access service, and updating our wireless certificate. These upgrades aim to provide better security, coverage, reliability, and support for…
Planned BUworks Outage: June 21-23
Please be advised that BUworks Finance, Human Resources, and Procure to Pay services will have a scheduled downtime beginning at 6:00 pm on Friday June 21, 2024, through 6:00 pm on Sunday, June 23, 2024. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, the…
Resolved: Access Issues with Outlook on the Web
Incident Discovery Time: 09:14am on 06/12/2024 Time of Resolution: 11:54am on 06/12/2024 Services Impacted: Infrastructure, ADFS Authentication Issues Description of Impact Issue: Trouble with authenticating through External ADFS, despite On-prem ADFS working fine. Incident Description and Resolution IS&T teams have resolved the incident. The affected server was brought back online. Additional Information The cause of…