Resolved: Outlook freezing issue due to secure mail add-on
Thursday, March 14th, 2013
The latest Outlook add on for secure mail is currently causing Outlook to freeze. DataMotion is working to resolve the underlying issue. The recommendation is to uninstall the most current version of the Outlook add-on for secure mail. If you need assistance, please call the IT Help Center at 617-353-HELP or 617-353-4357….
NVivo research tool training webinar
Thursday, March 14th, 2013
UPDATE! One of the early adopters at BU has arranged for NVivo to conduct an interactive webinar for her class. She and QSR International (Americas) Inc. have generously extended an invitation to others in our community. Please feel free to register: Using NVivo as a Research Tool Date: Tuesday, March 19 Time: 9:00 – 10:00am…
Network access unavailable in some residences from 2 am Tues 3/12 through 3/13 8 pm
Friday, March 8th, 2013
Due to network maintenance, Internet access will be unavailable from 2 am on Tuesday, March 12th through 8 pm on Wednesday, March 13th in the following residences: 700 Commonwealth Ave. 580 Commonwealth Ave. 25-27 Aberdeen St. 457 Park Drive 1053 Beacon St. 37-39 Carlton St. 1053 Beacon St. We apologize for any inconvenience….
Resolved: KACE Asset Management System service degraded
Friday, March 8th, 2013
Incident Discovery Time: 09:30am on 03/08/2013 Time of Resolution: 11:55am on 03/08/2013 Services Impacted: KACE Asset Management System Description of Impact KACE Asset Management System service for clients on the Charles River Campus was degraded. Incident Description and Resolution IS&T teams have resolved the incident with vendor assistance. If you continue to have issues, please…
Qualtrics: A new survey tool available to faculty, staff and students
Wednesday, March 6th, 2013
IS&T has made available the Qualtrics Research Suite, a user-friendly, feature rich, web-based survey tool, available to all current Boston University faculty, staff, and students. Some of the key features of the service are: Access 100+ surveys and question types through the Qualtrics Library Design survey flow with Branch Logic, Display Logic, and Skip Logic…
Client Support Specialist Phil Berenz interviewed on Fox 25 about the Climb for CP
Wednesday, November 21st, 2012
Phil Berenz, a Client Support Specialist at the IT Help Center and founding member of theClimb for Cerebral Palsy was recently interviewed on Fox 25…
Participate in IT Strategic Planning Discussion
Thursday, November 1st, 2012
In support of our mission and vision, BU IS&T will be carrying out a strategic planning process over the course of the 2012-13 academic year, with the objective of developing key goals and guiding principles for the next five years….
Security Alert: Java Vulnerability
Tuesday, August 28th, 2012
A new zero-day vulnerability in Java—a Poison Ivy variant—has been discovered and exploits have been found. The flaw affects all versions of Oracle’s Java 7 (version 1.7) on all supported operating systems. Find out if your computer can be exploited at www.isjavaexploitable.com….
CANCELLED: Host On-Demand Upgrade – Sunday, June 17, 2012
Friday, June 15th, 2012
The Host On-Demand upgrade could not be completed successfully, so all changes were reversed and the service has been returned to version 10.0.1. We will post an update when the upgrade has been rescheduled.‬…
Security Alert: LinkedIn and eHarmony Passwords Stolen
Thursday, June 7th, 2012
If you have a LinkedIn or eHarmony account, you need to change your password. LinkedIn has been hacked. 6.5 million password hashes have been stolen and hackers are feverishly working to crack those password hashes. It is estimated that over 60% of stolen passwords have already been cracked. 1.5 million decrypted passwords from eHarmony have…