Incident Discovery Time: 06:01pm on 09/03/2020

Services Impacted: Cloud Services for Students

Description of Impact

Clients are reporting that error messages are appearing within MyMedia (https://mymedia.bu.edu/). Additionally, there is some degradation in the transcoding and uploading of media.

Current Status

Current Status:

New Playback: Full service restored.

Upload Service: Degraded performance. Slower than normal upload times. Error messages during upload.

Transcoding Service: Degraded performance. Videos are taking longer than normal to process.

API and Upload errors: Full service restored.

Next Update: Upon Resolution