Incident: MyMedia (Kaltura) Service degradation

Incident Discovery Time: 06:01pm on 09/03/2020

Services Impacted: Cloud Services for Students

Description of Impact

Clients are reporting that error messages are appearing within MyMedia ( Additionally, there is some degradation in the transcoding and uploading of media.

Current Status

Current Status:

    New Playback: Full service restored.
    Upload Service: Degraded performance. Slower than normal upload times. Error messages during upload.
    Transcoding Service: Degraded performance. Videos are taking longer than normal to process.
    API and Upload errors: Full service restored.

Next Update: Upon Resolution