Important alerts

RESOLVED: ‘504 bad gateway’ error when trying to access Cisco/Service Now

Incident Discovery Time: 12:45pm on 02/25/2026 Time of Resolution: 01:42pm on 02/25/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact ‘Bad Gateway’ error trying to access systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be shibboleth servers in unhealthy state…. [read more]
RESOLVED – OnBase: Issues logging in/using application

Incident Discovery Time: 11:07am on 02/25/2026 Time of Resolution: 12:23pm on 02/25/2026 Services Impacted: OnBase Description of Impact Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident… [read more]

RESOLVED – BOMGAR remote support tool unavailable

Sunday, December 7th, 2025

Incident Discovery Time: 08:00am on 12/07/2025 Time of Resolution: 10:11am on 12/07/2025 Services Impacted: Remote Access Services

The Bomgar remote access tool was unavailable.

IS&T teams have resolved the incident.

The cause of this incident was determined to be a vendor issue. If you continue to have issues, please contact the IT Help Center.

Incident Discovery Time: 08:46am on 12/07/2025 Services Impacted: Remote Access Services

The Bomgar remote access tool is unavailable.

IS&T teams have not yet identified the cause of the incident, but are investigating. The vendor has been engaged. Next Update: Upon Resolution.