Friday, October 3rd, 2025
Posted in Incidents
Incident Discovery Time: 03:49am on 10/03/2025
Time of Resolution: 04:59pm on 10/03/2025
Services Impacted: Medhub
Description of Impact
No one was able to log into Medhub (https://bu.medhub.com) using SSO.
Incident Description and Resolution
The Educational Technology team resolved the issue in collaboration with the Medhub vendor.
Additional Information
The cause of this incident is still under investigation.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 03:49pm on 10/03/2025
Services Impacted: Medhub
Description of Impact
People are unable to log into Medhub through SSO.
Current Status
The Educational Technology team is working with the vendor on this.
Additional Information
Another university is having the same issue at the same time, so the problem appears to be on the vendor’s side.
Next Update: 07:00pm
