Incident Discovery Time: 03:34pm on 02/01/2024
Time of Resolution: 04:47pm on 02/01/2024

Services Impacted: Email & Calendaring

Description of Impact

Certain outgoing mail messages were failing to deliver to email addresses outside of BU. Clients encountering these bouncebacks received an error regarding BU’s DMARC record.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

Previous messages that resulted in bouncebacks can now be re-sent.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:34pm on 02/01/2024

Services Impacted: Email & Calendaring

Description of Impact

Certain outgoing mail messages are failing to deliver to email addresses outside of BU. Clients encountering these bouncebacks will typically see an error regarding BU’s DMARC record.

Current Status

IS&T teams have identified the cause of the incident, and are working on implementing a fix.

Additional Information

Subsequent re-sends to the same email recipients will continue to bounceback until this error is corrected. Please do not attempt to resend to these recipients until this article is marked as resolved.

Next Update: 05:45pm