Incident Discovery Time: 08:37pm on 11/14/2023 Time of Resolution: 02:50am on 11/15/2023 Services Impacted: Database Administration

Description of Impact

Application Server was down.

Incident Description and Resolution

SQL cluster was restored.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:50pm on 11/14/2023 Services Impacted: Printing

Description of Impact

Application Server is reported unavailable.

Current Status

We have successfully restored myprintweb.bu.edu and it is now up and running. However, please note that our IS&T team is still diligently working on restoring other MS SQL databases that are currently unavailable. Next Update: 03:00am

Previous Update

Incident Discovery Time: 09:45pm on 11/14/2023 Services Impacted:

Description of Impact

Application Server is reported unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:50am Incident Discovery Time: 09:46pm on 11/14/2023 Services Impacted: Printing

Description of Impact

BU Web Print Website outage. The service is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:00pm