Resolved: Microsoft Services Access Restored: Azure Portal – Entra Admin – Intune

Incident Discovery Time: 11:46am on 06/09/2023 Time of Resolution: 02:30pm on 06/09/2023 Services Impacted: Microsoft Azure portal

Description of Impact

  • Summary of Impact:
Between 15:10 UTC and 17:30 UTC on 9 Jun 2023, customers may have experienced error notifications when accessing the Azure Portal (portal.azure.com). Customers may have also experienced issues accessing other sites like the Microsoft Entra Admin Center (entra.microsoft.com) and Microsoft Intune (intune.microsoft.com).

Incident Description and Resolution

  • Preliminary root cause:
Microsoft identified a spike in network traffic which impacted the ability to manage traffic to these sites and resulted in customer access issues.
  • Mitigation:
Microsoft engaged in different workstreams applying load balancing processes in addition to the auto-recovery operations in place to mitigate the issue. Additionally, they are continuing to monitor the platform’s health.
  • Next Steps:
Microsoft will provide a preliminary post-incident review within 3 days with more information about this issue. Stay informed about Azure service issues by creating custom service health alerts: https://aka.ms/ash-videos for video tutorials and https://aka.ms/ash-alerts for how-to documentation.

Previous Update

Incident Discovery Time: 11:46am on 06/09/2023 Services Impacted: Microsoft Azure portal

Description of Impact

From MSFT Azure Health Status: Impact Statement: Starting at approximately 15:00 UTC on 9 Jun 2023, Azure customers may experience error notifications when trying to access the Azure Portal (portal.azure.com).

Current Status

Microsoft has determined a potential root cause and is actively engaged in different workstreams applying load-balancing processes in order to mitigate the issue. The next update will be provided within 60 minutes or as events warrant. Next Update: 01:44am

Previous Update

Incident Discovery Time: 11:46am on 06/09/2023 Services Impacted: Microsoft Azure portal

Description of Impact

Impact Statement: Starting at approximately 15:00 UTC Azure customers may experience error notifications when trying to access the Azure Portal. Microsoft is aware of this issue and is currently investigating. Further updates will be provided shortly.

Current Status

Impact Statement: Starting at approximately 15:00 UTC Azure customers may experience error notifications when trying to access the Azure Portal. Microsoft has determined a potential root cause and are actively working to mitigate the issue. This message was last updated at 15:55 UTC on 09 June 2023

Additional Information

Current Impact: Microsoft Azure portal Next Update: 01:00pm