Incident Discovery Time: 11:00pm on 05/14/2023 Time of Resolution: 03:22pm on 05/15/2023 Services Impacted: Research Administration Systems

Description of Impact

Huron applications IACUC, AOPS, and COI are down. Users are unable to log in and are getting error messages that accounts are disabled.

Incident Description and Resolution

The import is 100% complete! out of the 62036 rows processed, 61683 were successful, and there were 353 failures. Huron uploaded the feedback file to this case for review to figure out the root cause of the issue.

Additional Information

The cause of this incident was determined to be If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:00pm on 05/14/2023 Services Impacted: Research Administration Systems

Description of Impact

Huron applications IACUC, AOPS, and COI are down. Users are unable to log in and are getting error messages that accounts are disabled.

Current Status

As of 13:14, we’re at 55% now (33672 rows processed), with an ETA of 164 minutes. Next Update: 04:00pm

Previous Update

– Incident Discovery Time: 11:00pm on 05/14/2023 Services Impacted: Research Administration Systems

Description of Impact

Huron applications IACUC, AOPS, and COI are down. Users are unable to log in and are getting error messages that accounts are disabled.

Current Status

As of 11:10 am, 14% (8441 rows processed so far), with an estimated time remaining of 450 minutes. Next Update: 12:50pm

Previous Update

– Incident Discovery Time: 11:00pm on 05/14/2023 Services Impacted: Research Administration Systems

Description of Impact

Huron applications IACUC, AOPS, and COI are down. Users are unable to log in and are getting error messages that accounts are disabled.

Current Status

IS&T is aware of the current issue. Huron is working on it and are currently running the import job to reactivate all of the accounts. Next Update: 11:36am