Incident Discovery Time: 09:20am on 03/03/2021
Time of Resolution: 10:53am on 03/03/2021
Services Impacted: Remote Access Services

Description of Impact

BU VPN services were experiencing connection issues and slow response times. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be tied to a service outage with Verizon. Part of the Internet traffic to BU’s campus was coming through Verizon. That connection was bypassed to restore services.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:20am on 03/03/2021 Services Impacted: Remote Access Services

Description of Impact

BU VPN services are experiencing connection issues and slow response.

Current Status

IS&T’s Networking and Information Security teams have not yet identified the cause of the incident, but continue their investigation. Next Update: 11:30am

Previous Update

Incident Discovery Time: 09:20am on 03/03/2021 Services Impacted: Network Services

Description of Impact

BU VPN services are experiencing connection issues and slow response.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 10:30am