Incident Discovery Time: 07:40am on 05/05/2020 Time of Resolution: 09:00am on 05/05/2020 Services Impacted: Learning Management Systems

Description of Impact

Blackboard Learn access was unavailable for some people. An error message was seen by some after going through Boston University’s login screen. Full service has been restored.

Incident Description and Resolution

The incident has been resolved by the vendor.

Additional Information

The cause of this incident is under investigation. Clients may need to clear their web browser cache prior to logging back into Blackboard Learn If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:40am on 05/05/2020 Services Impacted: Learning Management Systems

Description of Impact

Blackboard Learn access is unavailable for some people. An error message is received after going through Boston University’s login screen.

Current Status

IS&T teams are working with the vendor to resolve the access issues as quickly as possible. Next Update: 09:00am