Incident Discovery Time: 08:42am on 04/28/2020
Time of Resolution: 09:17am on 04/28/2020
Services Impacted: Websites

Description of Impact

Clients were unable to access WordPress based sites, including bumc.bu.edu, sites.bu.edu, and blogs.bu.edu. Clients attempting to access these sites encountered a reset connection error message in their browser.

Incident Description and Resolution

IS&T teams have resolved the incident by rolling back an overnight change.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:42am on 04/28/2020

Services Impacted: Websites

Description of Impact

The BU Medical Campus website (https://bumc.bu.edu), as well as other websites accessed via blogs.bu.edu, and sites.bu.edu are currently unavailable. Clients attempting to access the site will encounter a connection reset error.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 10:04am