Incident Discovery Time: 10:41am on 03/17/2020
Time of Resolution: 12:19pm on 03/23/2020
Services Impacted: Conferencing

Description of Impact

Zoom cloud recordings are now being completed with average processing times. The vendor will continue to monitor their systems during this higher-than-average volume. Boston University will also monitor performance reports.

Incident Description and Resolution

The vendor resolved the issues causing longer than average cloud recording processing delays.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020

Services Impacted: Conferencing

Description of Impact

Cloud recording processing is now closer to expected completion times. There are some recordings from this week still in the queue, but those recordings are on track to be completed by the end of this weekend.

Current Status

The vendor continues to work on expediting the cloud recordings while experiencing higher than normal demands.

Next Update: Monday, March 23rd or earlier if the event ends.

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020

Services Impacted: Conferencing

Description of Impact

Cloud recording processing is now closer to expected completion times. There are some recordings from this week still in the queue, but those recordings are on track to be completed by the end of this weekend.

Current Status

The vendor continues to work on expediting the cloud recordings while experiencing higher than normal demands.

Next Update: Friday, March 20th

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020 Services Impacted: Conferencing

Description of Impact

Cloud recordings processed by Zoom are currently delayed.

Current Status

The vendor continues to work on expediting the cloud recordings while experiencing higher than normal demands. Next Update: Friday, March 20th

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020 Services Impacted: Conferencing

Description of Impact

Cloud recordings processed by Zoom are currently delayed.

Current Status

The vendor continues to work on expediting the cloud recordings while experiencing higher than normal demands. Next Update: 4:00 pm

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020 Services Impacted: Conferencing

Description of Impact

Cloud recordings processed by Zoom are currently delayed.

Current Status

The vendor continues to work on expediting the cloud recordings while experiencing higher than normal demands. Next Update: 2:00 pm

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020 Services Impacted: Conferencing

Description of Impact

Cloud recordings processed by Zoom are currently delayed.

Current Status

The vendor continues to work on expediting the cloud recordings while experiencing higher than normal demands. Next Update: Thursday, March 19th

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020 Services Impacted: Conferencing

Description of Impact

Cloud recordings processed by Zoom are currently delayed.

Current Status

The vendor is actively working to resolve this issue. They are experiencing higher than normal demands. Next Update: 08:00pm

Previous Update

Incident Discovery Time: 10:41am on 03/17/2020 Services Impacted: Conferencing

Description of Impact

Cloud recordings processed by Zoom are currently delayed.

Current Status

The vendor is experiencing higher than normal demands, but is actively working on the issue. Next Update: 04:00pm