Resolved: Wired and wireless as well as access to online BU resources is intermittent
Thursday, March 12th, 2020
Description of Impact
Access to some online BU resources as well as some non-BU online resources from both on and off-campus was intermittent. Full service has been restored.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident is under investigation.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 07:09am on 03/12/2020
Services Impacted: Network Services
Description of Impact
The issues reported earlier this morning had resurfaced and resolved again so we continue to monitor the situation in order to get to the root cause – Access to some online BU resources as well as some non-BU online resources from both on and off-campus is intermittent.
Current Status
Services appear to be functioning currently, but IS&T teams (Networking, Applications and Information Security) continue to work on the issue.
Next Update: 02:00pm
Previous Update
Incident Discovery Time: 11:00am on 03/12/2020
Services Impacted: Network Services
Description of Impact
The issues reported earlier this morning seem to have resurfaced – Access to some online BU resources as well as some non-BU online resources from both on and off-campus is intermittent.
Current Status
IS&T teams (Networking, Applications and Information Security) are currently working on the issue.
Next Update: 12:30pm
Previous Update
Incident Discovery Time: 07:09am on 03/12/2020 Time of Resolution: 10:06am on 03/12/2020 Services Impacted: Network ServicesDescription of Impact
Wireless Internet connections to 802.1x were intermittently unavailable as well as access to some online BU resources from both on and off-campus.Incident Description and Resolution
IS&T teams have resolved the incident. Internet connectivity, as well as BU.edu and associated Boston University websites, are now responding properly.Additional Information
IS&T is continuing to investigate the root cause of this incident. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 07:09am on 03/12/2020
Services Impacted: Network Services
Description of Impact
Wireless Internet connections to 802.1x are intermittently unavailable as well as access to some online BU resources from both on and off campus.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 11:00am