Incident Discovery Time: 09:50am on 09/22/2019 Time of Resolution: 02:20pm on 09/22/2019 Services Impacted: Telephone Services

Description of Impact

Telephone services for external incoming and outgoing calls was unavailable. Internal calling was unaffected.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:50am on 09/22/2019 Services Impacted: Telephone Services

Description of Impact

Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.

Current Status

BU staff and the vendors (Aquaduct and Cisco) continue to work to restore service. Next Update: 02:00pm

Previous Update

Incident Discovery Time: 09:50am on 09/22/2019 Services Impacted: Telephone Services

Description of Impact

Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.

Current Status

BU staff and the vendor (Aquaduct) continue to work on resolving the issue. Next Update: 01:00pm

Previous Update

Incident Discovery Time: 09:50am on 09/22/2019 Services Impacted: Telephone Services

Description of Impact

Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.

Current Status

BU staff and the vendor (Aquaduct) continue to work on resolving the issue. Next Update: 12:00pm

Previous Update

Incident Discovery Time: 09:50am on 09/22/2019 Services Impacted: Telephone Services

Description of Impact

Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor. Next Update: 11:00am