Resolved: Client are experiencing intermittent connectivity issues with network file storage.
Monday, June 24th, 2019
Time of Resolution: 01:30pm on 07/01/2019
Services Impacted: Storage & Backup Services
Description of Impact
Some clients were experiencing intermittent connectivity issues with network file storage. Full service has been restored.
Incident Description and Resolution
IS&T teams worked with the vendor to resolve the incident.
Additional Information
The cause of this incident was determined to be a bug with Microsoft’s Distributed File System (DFS). Replacing a system which is providing DFS service with a new system of the same name causes the client machine to assume that it’s the same system and already has everything it needs. After some work with Microsoft, forcing replication of the DFS information to the new system fixes the issue.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 03:30pm on 06/10/2019 Services Impacted: Storage & Backup ServicesDescription of Impact
Client are experiencing intermittent connectivity issues with network file storage.
Current Status
IS&T Identity Access Management, Desktop Services and Storage Teams are actively working on the issue with the vendor.
Next Update: This post will be updated when the issue has been resolved or there is a major change in the status of this incident.