Resolved: The Automatic Call Distribution (ACD) system used by a number of groups on campus is currently unavailable

The Automatic Call Distribution (ACD) system used by a number of groups on campus was unavailable resulting in an inability to receive outside calls. Shortly after phone service was restored and a work-around for the ACD system was communicated. The work-around is no longer needed as direct access to the ACD system has been restored….

Resolved: People are reporting errors when attempting to update any information on a BU Web account.

People are reporting errors when attempting to update any information on a BU Web account….

Resolved: Authentication issues are preventing people from being able to access Blackboard Learn

Authentication issues are preventing people from being able to access Blackboard Learn…

Resolved: BU TV is currently unavailable

BU TV was unavailable. Full service has been restored….

Resolved: Wired and Wireless network is unavailable at 685 Commonwealth Ave.

Wired and Wireless network is unavailable at 685 Commonwealth Ave.

2017 May Patch List

See below for security related patches released Between 05/01/17 and 05/31/17 Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Adobe APSB17-15 Adobe Flash Player 25.0.0.171 for Windows APSB17-15 Adobe Flash Player PPAPI 25.0.0.171 for Mac OS X APSB17-15 Adobe Flash Player NPAPI 25.0.0.171…

2017 June Patch List

See below for security related patches released Between 06/01/17 and 06/30/17. Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Adobe Adobe Flash Player 26.0.0.131 for Windows Adobe Flash Player PPAPI 26.0.0.131 for Mac OS X Adobe Flash Player NPAPI 26.0.0.131 for Mac OS…