Resolved: A number of Blackboard accounts created by the BioRaft system are inaccessible to clients.
Wednesday, June 14th, 2017
Description of Impact
A number of people attempting to access lab safety training on Blackboard Learn by going through BioRaft are unable to due to improperly created Blackboard Learn accounts created by the enrollment push from BioRaft to Blackboard Learn.Incident Description and Resolution
IS&T teams have resolved the incident. BU Web accounts (i.e. a full personal email address – example_email@gmail.com, yahoo.com, etc.) are would not have access and would need to have a proper BU account to access BioRAFT.Additional Information
Clients may need to clear their web browser cache prior to accessing BioRaft and/or Blackboard Learn again. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 10:00am on 06/14/2017Services Impacted: BioRaft lab safety training
Description of Impact
A number of people attempting to access lab safety training on Blackboard Learn by going through BioRaft are unable to due to improperly created Blackboard Learn accounts created by the enrollment push from BioRaft to Blackboard Learn.Current Status
A partial fix has been implemented so that any active standard BU account with a student, faculty, guest or staff status (i.e. an email address ending in @bu.edu) can now log into BioRaft, and from BioRaft, follow any links in the Course Directory to access the Blackboard Learn training course site.
BU Web accounts (i.e. a full personal email address – example_email@gmail.com, yahoo.com, etc.) are still unable to access lab safety training course sites in Blackboard Learn through BioRaft. IS&T teams continue to work with the vendor on this issue.
Additional Information
Clients may need to clear their web browser cache prior to accessing BioRaft and/or Blackboard Learn again.
Next Update: This post will be updated when the issue has been resolved.
Previous Update
Incident Discovery Time: 10:00am on 06/14/2017 Services Impacted: BioRaft lab safety trainingDescription of Impact
A number of people attempting to access lab safety training on Blackboard Learn by going through BioRaft are unable to due to improperly created Blackboard Learn accounts created by the enrollment push from BioRaft to Blackboard Learn.Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.Next Update: This post will be updated when the issue has been resolved.