Incident Discovery Time: 02:19am on 04/05/2017 Time of Resolution: 10:48am on 04/05/2017 Services Impacted: Blackboard Learn

Description of Impact

Some clients were receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn. Full service has been restored.

Incident Description and Resolution

IS&T teams worked with the vendor to resolve the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:19am on 04/05/2017 Services Impacted: Blackboard Learn

Description of Impact

Some clients are receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn

Current Status

The vendor believes that they have fixed the issue.

Additional Information

We recommend logging out of Blackboard Learn, clearing your web browser cache per the instructions at href=”https://www.bu.edu/tech/support/browsers/clear-cache/, logging in and trying again. Next Update: 11:30am

Previous Update

Incident Discovery Time: 02:19am on 04/05/2017 Services Impacted: Blackboard Learn

Description of Impact

Some clients are receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 10:30am