Incident Discovery Time: 11:15am on 01/26/2017 Time of Resolution: 10:00am on 01/27/2017 Services Impacted: BUworks (SAP)

Description of Impact

Terrier Marketplace was unavailable. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident. The vendor installed a patch to fix the issue.

Additional Information

The cause of this incident was determined to be an upgrade the vendor performed. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:15am on 01/26/2017 Services Impacted: BUworks (SAP)

Description of Impact

Terrier Marketplace is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are working with the vendor. Next Update: 1:30pm