Incident Discovery Time: 04:30pm on 04/07/2016 Time of Resolution: 06:30pm on 04/07/2016 Services Impacted: Wired Network

Description of Impact

Access to some non-BU websites was interrupted for those using an on-campus wired connection. This included Duo 2-factor authentication, which is used by BUworks.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be an issue with the Internet 2 commodity peering service. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:30pm on 04/07/2016 Services Impacted:

Description of Impact

Non-BU websites are slow to load or are not able to be accessed on the wired network. This includes Duo 2 step validation required by BUworks. Wireless connections are not affected for non-BU websites or Duo for BUworks.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 05:30pm