Incident Discovery Time: 11:30am on 01/14/2015
Time of Resolution: 07:47pm on 01/14/2015
Services Impacted: Echo360 – Classroom Recording Service, SharePoint, The Links, Wired Network, Wireless Network, WordPress Websites

Description of Impact

SharePoint was unavailable due to power being purposefully shut down at the IS&T data center hosting the SharePoint servers because of flooding nearby at 10 Buick Street. Due to unexpected power issues, a network distribution router was unavailable and network connectivity was not available across most of West Campus, including BUPD, WBUR, Agganis Arena, Facilities, Athletics, and other departments. As a result, BU websites were also unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident. All services have been restored.

Additional Information

The cause of this incident was determined to be unexpected power issue causing numerous services to be unavailable.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:30am on 01/14/2015

Services Impacted: SharePoint

Description of Impact

Due to power issues, a network distribution router was unavailable and network connectivity was not available across most of West Campus, including BUPD, WBUR, Agganis Arena, Facilities, Athletics, and other departments. As a result, BU websites were also unavailable.

Current Status

Power has been restored and network connectivity is coming back online. BU websites, The Links, and Echo360 are back online. SharePoint is still unavailable.

Next Update: 08:00pm

Previous Update

Incident Discovery Time: 11:30am on 01/14/2015

Services Impacted: SharePoint

Description of Impact

SharePoint is unavailable due to power being purposefully shut down at the IS&T data center hosting the SharePoint servers because of flooding nearby at 10 Buick Street.

Current Status

Service is expected to be turned off throughout the day until BU Facilities is able restore power, possibly no earlier than 5:00pm on 01/14/2015.

Additional Information

If other services are identified as being unavailable, they will be posted here.

More information about the power outage is available on BU Today’s website.

Next Update: 05:00pm